REFUND/EXCHANGE POLICY
At House Of Threadss, customer satisfaction is our priority. Please read our Refund, Return & Exchange Policy carefully before placing an order.
Return & Exchange Window
If you receive a product with a manufacturing defect, damaged condition, or an incorrect item, you must notify us within 3 days of the delivery date.
Requests submitted after the 3-day period may not be eligible for return, replacement, or refund.
To initiate a request, please contact us via:
Email: houseofthreadss.com@gmail.com
WhatsApp: +91 96258 57941
Instagram: @house_of_threadss_
Please include your Order Number, clear photos, and a brief description of the issue.
Defective or Damaged Products
If the product is found to have a genuine manufacturing defect or was damaged during transit, you may choose one of the following options after our verification:
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Free Replacement (subject to product availability), or
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Refund in the form of House Of Threadss Store Wallet Credit.
Refunds are not issued to the original payment method. Approved refunds will be credited only to your House Of Threadss Wallet, which can be used for future purchases.
There are no additional charges for replacements due to verified manufacturing defects or incorrect products.
Size or Design Exchange
If you wish to exchange a product due to:
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Incorrect Size
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Change of Design Preference
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Colour Preference (if applicable)
you may request an exchange within 3 days of delivery, provided the product is:
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Unused
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Unwashed
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In its original condition
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With all original tags and packaging intact
For exchanges requested due to size or personal preference, both forward and reverse shipping charges will be borne by the customer.
The exchange will be processed once the returned product passes our quality inspection.
Non-Returnable Items
Products will not be eligible for return or exchange if:
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They have been used, washed, altered, or damaged after delivery.
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Original tags or packaging are missing.
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The request is made after the 3-day return window.
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The product was purchased during a final sale or marked as non-returnable.
Order Cancellation
Orders can be cancelled only within 12 hours of placing the order.
Once an order has been processed, packed, or shipped, it cannot be cancelled.
If your cancellation request is approved within the 12-hour window, the eligible amount will be refunded to your original payment method or cancelled before processing, as applicable.
Quality Inspection
All returned products undergo a quality inspection upon receipt. House Of Threadss reserves the right to reject any return or exchange request if the product does not meet the eligibility criteria outlined in this policy.
Contact Us
For any questions regarding returns, exchanges, cancellations, or refunds, please contact us:
Email: houseofthreadss.com@gmail.com
WhatsApp: +91 96258 57941
Instagram: @house_of_threadss_
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)
House Of Threadss reserves the right to modify or update this policy at any time without prior notice. The latest version will always be available on our website.